Exchanges & Returns

If you are for any reason unsatisfied with your purchase, you have 14 days to return your merchandise. All merchandise must be unused, resalable, and in original packaging. Please contact returns@humblehilo.com before you return your item for approval. Your refund will go back on your credit card or paypal account depending on your payment type for the amount of the merchandise. Shipping and postage costs are non-refundable.

We would be happy to exchange any unused merchandise within 30 days of your purchase. All merchandise must be in unused, resalable condition and in its original packaging. Please contact returns@humblehilo.com with your order number for your exchange. Upon receiving your item in the mail, we will issue the store credit and you can let us know what item you would like in exchange. Shipping and postage fees will not be reimbursed and are the responsibility of the customer.

Due to the handmade nature of the product, after 60 days from the time you receive your item, Humble Hilo is not held responsible for repairs and damages. We recommend that you can take your item to your local cobbler or professional seamtress repair shop to fix your product.

All sale items are FINAL SALE and are not eligible for returns or exchanges