Our name is a combination of English and Spanish used to convey our mission as a company. Hilo (pronounced "[Hee-low]") in Spanish means thread.  Together, we work to "create a common thread" between us and the artisans we work with.

If you are for any reason unsatisfied with your purchase, you have 14 days to return your merchandise. All merchandise must be unused, resalable, and in original packaging. Please contact info@humblehilo.com before you return your item for approval. Your refund will go back to your credit card or PayPal account, depending on your payment type for the merchandise. Shipping and postage costs are non-refundable.

We ship all our products from Southern California and our shipping time is 5-7 business days in the continental US through USPS. Once your order has been fulfilled, you will receive an email with the tracking number which can take up to 48 hours to be activated by the post office.

We ship all our products worldwide and it takes 2-4 weeks. If you do not see your country in our shipping options, email us at info@humblehilo.com, and we will add it. Shipping internationally costs $15-$30 depending on the weight and country.

Yes! Please sign up for a wholesale account here. You can also buy Humble Hilo on Faire.

If you have difficulty using or accessing any aspect of our site, please email info@humblehilo.com.

We would be happy to assist you in any way we can, we can provide information, help you navigate our site, or even help you place an order over the phone, or other communication devices or methods that are convenient and accessible to you. We want every customer to enjoy their shopping experience at Humble Hilo

If you are having difficulty viewing, navigating, or understanding any page, section, or function of our website or notice any content, feature, or functionality that is not fully accessible to you or to people with disabilities please email us at info@humblehilo.com and please provide a description of the specific issue or a suggestion for improvement. Your feedback is very important and helpful to our team as we continually seek to improve our website and customer experience.

Thank you so much for your support. We appreciate our customers. We are a small business, and we are so grateful every time someone chooses to shop with us. We know you have thousands of options as a customer, so thank you for choosing Humble Hilo!

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